Packaging, Delivery & Returns
We strive to be as environmentally conscious as we can. With this in mind, all our packaging is recycled/recyclable/comes from sustainable sources. Sometimes a combination thereof! If suitable recycling facilities do not exist in your area, you are very welcome to return your packaging to us so that we can recycle it for you; we do not charge for this (or reimburse the sender).
If you can receive deliveries we can send to you!
Various options may be available for selection, depending on the destination address. Items are sent via Royal Mail or Co Delivery electric cargo bikes.
Shipping on items sent outside the UK is chargeable by country/area, please see individual listings.
Currently, there is no UK tax or duty charged on our products. Please be aware that for delivery to addresses outside the UK, the recipient is responsible for any import duties or taxes that might need to be paid.
Items made to order are usually available for despatch within 28 days or so, and any stock held items are despatched within 1-2 working days from receipt of order. Items that have been made to order can still be despatched by priority services; this will be within two working days of their Date of Manufacture, rather than the Date of Order Completion.
If you have any other queries regarding delivery, please get in touch.
Most Buy It Now purchases are covered under the Distance Selling Regulations which give consumer buyers the right to cancel the purchase within seven working days after the day they receive the item.
In the unlikely event of customer dissatisfaction, please help us to help you as quickly as possible by contacting us within 7 days of despatch.
Please return the item within 14 days of receipt, in original condition and packaging and via the same UK or equivalent international postal service.
All returns will be dealt with on an individual basis. THANK YOU
To return an item, please get in touch